Privacy Policy
Lock Change Fountain Valley respects your privacy and is committed to protecting the information you choose to share with us. This privacy policy explains how we may collect, use, and protect information when you contact us, request locksmith service, or use our website.
Information We May Collect
We may collect basic contact information when you call, submit a form, request a quote, or schedule service. This may include your name, phone number, service address, email address, lock service details, and any information needed to respond to your request.
We may also collect general website usage information such as pages visited, browser type, approximate location, device type, and referral source. This information helps us understand how visitors use our website and improve our content and services.
How We Use Your Information
Lock Change Fountain Valley may use your information to respond to service requests, schedule appointments, provide estimates, send updates, complete locksmith work, and improve customer support. We may also use information to maintain website security, prevent misuse, and improve our advertising and website performance.
We do not sell your personal information. We only use the information provided for legitimate business purposes related to locksmith service, communication, website operation, and customer support.
Service Requests and Mobile Locksmith Visits
When you request lock change, rekey, lock repair, or related locksmith service, we may ask for information about the property, door, lock type, and service issue. This helps our technician understand the job before arrival and provide better service.
For safety and security, our technician may need to confirm service authorization before working on a door, lock, or property. This may include asking for basic proof that you are authorized to request service at the location.
Cookies and Website Tracking
Our website may use cookies or similar technologies to improve user experience, analyze website traffic, and support marketing efforts. Cookies are small files stored by your browser that help the website remember basic preferences and measure visitor activity.
You can disable cookies through your browser settings. Some website features may not work as intended if cookies are turned off.
Third Party Services
We may use third party tools for website analytics, advertising, call tracking, forms, maps, hosting, or customer communication. These providers may collect limited information according to their own privacy practices.
Lock Change Fountain Valley is not responsible for the privacy practices of outside websites or third party services linked from our website. We recommend reviewing their privacy policies if you visit another website through a link.
How We Protect Information
We take reasonable steps to protect information submitted through our website or shared during service communication. However, no method of online transmission or electronic storage is completely secure.
We cannot guarantee absolute security, but we aim to use practical safeguards to reduce unauthorized access, misuse, loss, or disclosure of customer information.
Sharing Information
We may share necessary information with technicians, service providers, or business partners only when needed to complete your request or operate our business. We may also disclose information if required by law, legal process, fraud prevention, or safety concerns.
We do not sell, rent, or trade customer information for unrelated marketing purposes.
Children Privacy
Our services are intended for adults and property decision makers. We do not knowingly collect personal information from children.
If you believe a child has submitted personal information through our website, please contact us so we can review and remove it when appropriate.
Your Choices
You may contact us to request correction, update, or removal of personal information we may have collected through a service request or website form. We may need to keep certain records when required for business, legal, tax, security, or service documentation purposes.
You may also choose not to provide certain information, but this may limit our ability to respond to a request, provide an estimate, or complete locksmith service.
Policy Updates
Lock Change Fountain Valley may update this privacy policy from time to time. Any changes will be posted on this page with updated wording.
Continued use of our website or services after changes are posted means you accept the updated privacy policy.
Contact Information
If you have questions about this privacy policy or how your information is handled, you may contact Lock Change Fountain Valley by phone at (562)279-2650 or by email at info@lockchangefountainvalley.com.